--- title: Mythics, Inc. Service Management System (SMS) Achieves ISO Standard Certification description: Mythics, Inc. Service Management System (SMS) Achieves ISO Standard Certification image: https://news.mythics.com/hubfs/mythics-homepage-banner-2023-1.jpeg --- - [About](https://mythics.com/about-us/) - [Careers](https://mythics.com/careers/) - [Blog](https://mythics.com/blog/) - [News](https://mythics.com/mythics-news/) - [Customer Login](https://mythics.support/login.jsp) - [1.866.MYTHICS](tel:18666984427) [![Mythics Logo](https://news.mythics.com/hs-fs/hubfs/raw_assets/public/Mythics_May_2023/images/logo-white.png?width=670&height=188&name=logo-white.png "Mythics Logo")](https://mythics.com) - [Infrastructure](https://mythics.com/infrastructure/) - [Cloud Migration](https://mythics.com/infrastructure/cloud-migration/) - [On-Prem Software](https://mythics.com/infrastructure/on-prem-software/) - [On-Prem Hardware](https://mythics.com/infrastructure/on-prem-hardware/) - [Engineered Systems](https://mythics.com/infrastructure/engineered-systems/) - [Applications](https://mythics.com/oracle-applications/) - [Cloud Applications](https://mythics.com/oracle-applications/cloud-applications/) - [On-Prem Applications](https://mythics.com/oracle-applications/on-prem-applications/) - [Services](https://mythics.com/services/) - [Managed Services](https://mythics.com/services/managed-services/) - [Systems Integration](https://mythics.com/services/systems-integration/) - [Cloud Application Services](https://mythics.com/services/cloud-application-services/) - [Lift and Shift](https://mythics.com/services/lift-and-shift/) - [Cloud Migration Assessment](https://mythics.com/services/cloud-migration-assessment/) - [Industries](https://mythics.com/industries/) - [Federal](https://mythics.com/industries/federal/) - [State & Local](https://mythics.com/industries/state-local/) - [Education](https://mythics.com/industries/education/) - [Commercial](https://mythics.com/industries/commercial/) - [Resources](https://mythics.com/resources/) - [Events](https://mythics.com/events) - [Contact Us](https://mythics.com/contact/) - [Infrastructure](https://mythics.com/infrastructure/) - [Cloud Migration](https://mythics.com/infrastructure/cloud-migration/) - [On-Prem Software](https://mythics.com/infrastructure/on-prem-software/) - [On-Prem Hardware](https://mythics.com/infrastructure/on-prem-hardware/) - [Engineered Systems](https://mythics.com/infrastructure/engineered-systems/) - [Applications](https://mythics.com/oracle-applications/) - [Cloud Applications](https://mythics.com/oracle-applications/cloud-applications/) - [On-Prem Applications](https://mythics.com/oracle-applications/on-prem-applications/) - [Services](https://mythics.com/services/) - [Managed Services](https://mythics.com/services/managed-services/) - [Systems Integration](https://mythics.com/services/systems-integration/) - [Cloud Application Services](https://mythics.com/services/cloud-application-services/) - [Lift and Shift](https://mythics.com/services/lift-and-shift/) - [Cloud Migration Assessment](https://mythics.com/services/cloud-migration-assessment/) - [Industries](https://mythics.com/industries/) - [Federal](https://mythics.com/industries/federal/) - [State & Local](https://mythics.com/industries/state-local/) - [Education](https://mythics.com/industries/education/) - [Commercial](https://mythics.com/industries/commercial/) - [Resources](https://mythics.com/resources/) - [Events](https://mythics.com/events) - [Contact Us](https://mythics.com/contact/) - [About](https://mythics.com/about-us/) - [Careers](https://mythics.com/careers/) - [Blog](https://mythics.com/blog/) - [News](https://mythics.com/mythics-news/) - [Customer Login](https://mythics.support/login.jsp) - [1.866.MYTHICS](tel:18666984427) [Back to blogs](https://news.mythics.com/posts) # Mythics, Inc. Service Management System (SMS) Achieves ISO Standard Certification By Christopher Ackerman **August 17, 2023** Mythics, Inc. announced today that its Service Management System (SMS) has achieved certification against the ISO/IEC 20000-1:2018 Service Management System standard by G-CERTI Co., Ltd. ISO/IEC 20000-1:2018 certification validates Mythics' investment in the people, processes, technology, and an independent assessment to help plan, design, transition, deliver and improve our managed services to meet customer requirements and deliver value. "We are thrilled to achieve this certification," said Paul Hughes, Senior Vice President, Mythics. "As a company, we are committed to providing lifecycle sustainment services for Oracle systems, on-prem or in the cloud, so our customers can focus on strategy and key priorities. Earning this certification demonstrates that Mythics Managed Services helps our customers maximize the value of their Oracle investments in a secure, compliant, and resilient manner." ISO/IEC 20000-1:2018 specifies requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). It also includes planning, designing, transitioning, delivering, and improving services to meet the service requirements and deliver value. "Mythics has already achieved several certifications - CMMI Maturity Level 3, ISO 9001:2015, ISO/IEC 27001:2013 – and now ISO/IEC 20000-1:2018," said Eddie Lagos, VP of Managed Services. "These certifications are a testament to our skills and demonstrated experience as a recognized Oracle Cloud Solutions Provider to build, deploy, run, and manage both Oracle and non-Oracle workloads in the Oracle Cloud.” If you'd like to learn more about Mythics' industry certifications, visit our [webpage](https://mythics.com/industry-certifications/). **About Mythics, Inc.** Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and member of the Oracle PartnerNetwork representing Oracle product lines across cloud, software, support, hardware, engineered systems and appliances.  Mythics delivers technology solutions serving the Federal Government, State and Local Governments, Commercial, Higher Education, Utilities and Healthcare sectors and is a trusted partner to organizations worldwide. For more information or to place an order, contact Mythics at 866-698-4427; email sales@mythics.com or visit [https://mythics.com ](https://mythics.com/)or @mythics on LinkedIn and Twitter. ###   **Contact Information** Amanda Noon Mythics, Inc (757) 748-3984 [afnoon@mythics.com](mailto:afnoon@mythics.com) -   ### Recent Posts - [**Mythics, LLC Acquires Technology Resale Division of Three Wire Systems to Expand Portfolio within Emergent, LLC**](https://news.mythics.com/posts/mythics-llc-acquires-technology-resale-division-of-three-wire-systems-to-expand-portfolio-within-emergent-llc) - [**Mythics, LLC. 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